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Job details
 
Company: Kalsec, Inc
Job Title: Customer Experience Specialist
Job Category: Customer Service/Support/Call Center
Job description:  
Job Summary:
This position will work closely and proactively with Kalsec Sales, Operations and Supply Chain teams to deliver a superior experience to our customers, targeting first contact resolution. The Customer Experience team strives to create loyalty with all customers by treating every interaction as an opportunity to both meet needs and exceed expectations. Customer Experience Specialists will assume responsibility for taking a proactive role in managing customer needs by researching, problem solving, and generating information and solutions. This person also will have a positive, team-oriented attitude with a strong desire for continuous learning.

Essential Job Functions:
1. Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
2. Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements
3. Continuously self-educate to improve the knowledge of Kalsec procedures, products, sales process, freight carriers / transportation options, and the food and beverage industry in general.
Skills:  
Qualifications:
Education/Experience/Skills:
Required:
 High School Diploma or equivalent
 3-5 years Customer Service Experience
 Fluency in Spanish
 Must be able to work a schedule equivalent to 11am – 8pm EST, can be located anywhere in the USA.
 Excellent interpersonal, communication, and customer service skills
 Ability to succeed in a dynamic, fast paced work environment
 Ability to thrive in a cross-cultural work environment
 Positive Phone Etiquette (“speak with a smile”)
 Order Entry Experience
 Detail and solution-oriented approach
 Tactful and skilled in conflict resolution
 Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)

Desired:
 Bachelor’s degree, preferably in business or related discipline
 International Business Knowledge
 Fluency in Portuguese
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 3
Job Location: Kalamazoo - Michigan - USA
Zipcode: 49006
 
Post Date: 10/12/2021
 
Contact Information
 
Company: Kalsec, Inc
Contact Name: Kalsec, Inc
 
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