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Job details
 
Company: Anthem
Job Title: Customer Care Representative-Bilingual
Job Category: Customer Service/Support/Call Center
Job description:  
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Here’s what a typical day may look like:

• From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats, or e-mails.
• You will partner internally to create a seamless experience for our customers and resolve potential issues.
• It is Inbound call center that received calls from members and providers.

Here’s what Anthem offers:

• A career path with opportunity for growth
• Ability to obtain your Associate’s or Bachelor’s degree paid for in full or further your education with tuition reimbursement.
• Affordable Health Insurance, Dental, Vision and Basic Life
• 401K match, Paid Time Off, Holiday Pay
• Quarterly incentive bonus and annual increases plan based on performance
• Competitive starting salary - Start $15 an hour.

At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.




Skills:  
Qualifications

- HS diploma or GED equivalent
- Up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
- Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment.
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 0
Job Location: Houston - Texas - USA
Zipcode: 77027
 
Post Date: 04/28/2021
 
Contact Information
 
Company: Anthem
 
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