Bilingual Customer Support Specialist

  • Job Reference: 00000075-1
  • Date Posted: 27 May 2025
  • Hiring Company: ShyftOff
  • Website: https://www.shyftoff.com/agents-overview
  • Remote Working: 100% remote working possible
  • Salary: $18.00 to $20.00 Per Hour
  • Job Category: Administration/Office/Clerical, Customer Service/Support/Call Center, Healthcare & Medical, I.T. & Communications, Insurance/Internet/E-Commerce, Self Employment, Non Profit, Business Opportunity/Be your own boss, Computer - Software, Data Entry, Work from Home
  • Job Type: Contract
  • Duration: 1099 Contractor - No Set End
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Job Description

We are looking for compassionate and detail-oriented Bilingual Customer Service Representative to assist healthcare and insurance campaigns. Your role will be vital in providing clear information and support.

Key Responsibilities:

  • Engage with customers to understand their concerns and provide solutions.
  • Clearly explain the breach details and the services offered to them.
  • Maintain a high level of empathy and professionalism in all communications.
  • Accurately submit CRM tickets to ensure effective issue resolution.

Qualifications:

  • MUST have at least 1 year of remote customer service experience.
  • MUST be bilingual - Spanish
  • Excellent communication skills with a strong focus on customer service.
  • Proven ability to demonstrate empathy and professionalism in customer interactions.
  • Experience with CRM systems is a plus.
  • Technical Support Experience