Banking Customer Service Representative

Concentrix, a leader in global business services, is seeking a dedicated Banking Customer Service Representative to join our team. This role is pivotal in fostering customer loyalty through high-quality interactions at every step. You will serve as the first point of contact for our customers, helping them with a wide range of banking inquiries, including account management, financial advice, and product information. At Concentrix, we empower our employees with the latest tools and technology in an environment that champions innovation and dynamism. Join us to help future-proof businesses and build sustainable customer relationships in the financial sector.

Responsibilities

• Handle customer inquiries and complaints with efficiency and courtesy.
• Provide accurate, valid, and complete information by utilizing the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage large amounts of incoming phone calls.
• Generate sales leads when possible.
• Meet personal/customer service team sales targets and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Required Skills

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.