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Job Title:
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Customer Service Bilingual (Spanish/English) |
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Job Category:
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Customer Service/Support/Call Center |
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Job description:
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Affiliated Computer Services, Inc. (ACS) is expertise in action ®. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
Duties:
-Using a computerized system respond to customers inquiries in a call center environment.
-Respond to telephone inquiries and complaints using standard scripts and procedures.
-Gathers information, researches/resolves inquiries and logs customer calls.
-Communicates appropriate options for resolution in a timely manner.
-Informs customers about services available and assesses customer needs.
-Provides functional guidance, training and assistance to lower level staff.
-Provides assistance, training and troubleshooting support to lower level staff.
-Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
-Prepares standard reports to track workload, response time and quality of input.
-Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
-All other duties as assigned.
*$9.00 an hour for our 8 week paid training and up to $14.20 after training.
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Skills:
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-Must be Bilingual Spanish/English
-Must have computer navigational skills
-Must type 25+ wpm |
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Employment type:
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Salary Range:
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14.25 USD annual |
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Degree:
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High School |
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Experience (year):
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0 |
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Job Location:
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Salt Lake City - Utah - USA |
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Zipcode:
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Post Date:
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11/06/2009 |
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| Apply Online |
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| Apply Now |
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