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Job Title:
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Customer Service Representative Bilingual Spanish |
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Job Category:
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Customer Service/Support/Call Center |
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Job description:
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Core Values: Execution | Passion | Integrity | Accountability | Innovation | Speed
360training (Austin, TX) services over 1500 e-learning partners who together have trained more than 3 million users worldwide. Their integrated strategy of technology, content and service helps organizations and professionals in a wide range of industries best manage career, compliance and certification needs. Ranked as the 6th fastest growing tech company in the 2006 Deloitte and Touché Fast 50, 360training's customers include industry leaders Guaranty Bank, IBC, Trammell Crow Company, Centex Homes, Duke Energy and more. More information at www.360training.com.
360training is a training technology and content company. We are looking for an Customer Service Representative who will have the following duties:
DUTIES
Key Goals:
Effectively responds to clients concerns and queries with courtesy and professionalism
Communicates with customers via phone, e-mail or chat
Assist clients with troubleshooting level 1 technical problems with course player or website
Focuses on delivering a positive customer experience
Strong interpersonal skills; professional, courteous, friendly, and empathetic
Resolve complex customer issues
Performs other duties as assigned by management.
Maintain acceptable phone productivity statistics
Bilingual preferred but not required (Spanish)
Must be available to work an 8-hour shift between the hours 7:30 am – 7pm (Mon – Fri)
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Skills:
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QUALIFICATIONS
1 year of customer service experience and HS diploma. Excellent communication skills and attention to details are a must.
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Employment type:
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Salary Range:
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Unspecified |
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Degree:
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Unspecified |
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Experience (year):
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0 |
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Job Location:
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Austin - Texas - USA |
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Zipcode:
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78702 |
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Post Date:
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06/22/2009 |
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| Apply Online |
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| Apply Now |
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