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Company:
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Aqua America, Inc. |
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Job Title:
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Customer Service Representative |
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Job Category:
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Customer Service/Support/Call Center |
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Job Reference:
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NC09201 |
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Job description:
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We’re Aqua Services, Inc., a subsidiary of Aqua America, Inc., one of the nation’s largest investor-owned water utilities, currently serving over 3 million customers in 13 states. Come and see why so many of our employees have been with us for more than 20 years! We have an immediate opening for a Customer Service Representative I position in our CARY location.
In this position, the Customer Service Representative will receive and acknowledge telephone calls and inquiries pertaining to the customer's account. Provide intelligent and accurate information in reply to customer’s questions and/or complaints, referring to company records and customer’s accounts as basis for information. With the aid of the BANNER System, be able to create, change, correct and complete work orders affecting customer’s accounts.
RESPONSIBILITIES AND DUTIES:
Answer required volume of customer inquiries based on current productivity standards.
Ability to utilize the BANNER System to effect collection activity, issue re-bills, name/address changes and other account corrections based on customer's telephone inquiry. CSR I must analyze accounts to determine proper remedial action.
Thoroughly crossed-trained in Company policy and procedures and the ability to handle customer calls accurately related to:
1. Customer service policies and procedures.
2. Collections policies and procedures.
3. Billing procedures.
4. Billing rates and surcharges.
5. Calculation of customer bills.
6. Internal plumbing problems causing water leakage.
7. High consumption.
8. Various meter types, meter installations and identification.
9. How various meter readings are obtained.
10. Financial adjustments to an account.
11. Rules regarding payment arrangements.
Utilize the BANNER system to update, and/or schedule various service CSR I orders with information provided by the Customer or Company representative.
Pleasant but firm telephone manner, proper etiquette skills and favorably conveys the professional image of the Customer Services department and Aqua with internal and external contact through verbal communication.
Maintain and be well versed on knowledge of Company's responsibilities, policies and procedure, credit, collection and billing procedures and current billing rates. Become familiar with PA Chapter 56 and Chapter 14 standards and be familiar with federal laws concerning fair collection processes.
Be knowledgeable with the various meters, meter installations and identification, and understand how the meter readings are obtained.
Perform all other tasks or special functions as directed by the Supervisor or Manager.
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Skills:
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The successful candidate must have a high school diploma or equivalent, Associate’s degree preferred, with a minimum of two years experience in a call center environment. Must have excellent verbal communication skills. Bilingual Preferred – Fluent in both English and Spanish. Must be capable of attaining a working knowledge of billing procedures along with knowledge of Company policies and procedures. Will be required to be available to work flexible hours within the Call Center’s operations schedule of Monday through Friday, 7:30 a.m. to 7:00 p.m., and overtime on Saturdays, if necessary.
For detailed job descriptions or to apply online, visit us at www.aquaamerica.com and click on Work@Aqua, referencing job posting #NC09201 or call 1.877.271.9012 to speak with a recruiter. You may also email us your resume at HRDepartment@aquaamerica.com. We offer competitive wages, excellent benefits and the opportunity to excel within a growing, successful company.
EOE M/F/D/V
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Employment type:
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Salary Range:
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Unspecified |
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| Other Information |
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Degree:
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High School |
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Experience (year):
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2 |
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Job Location:
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Cary - North Carolina - USA |
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Zipcode:
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27511 |
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Post Date:
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06/12/2009 |
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| Contact Information |
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Company:
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Aqua America, Inc. |
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Contact Name:
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Aqua America, Inc. |
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Contact E-mail:
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Contact Phone:
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