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Job details
 
Job Title: Temporary Bilingual Customer Service Representative
Job Category: Customer Service/Support/Call Center
Job description:  
Must possess English/Spanish bilingual reading/writing skills

Do you enjoy research and problem solving? Do you enjoy talking to and helping customers by phone?

Navient has immediate openings for temporary, Bilingual Customer Service Representatives, training class begins Monday, May 11th. Join Navient as a temporary work-from-home Bilingual Customer Service Representative at $17.00/hour plus bonus. The duration of this temporary role will be 3-12 months, depending on business needs. Computer equipment will be provided!

This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please note: Applicants considered must reside within 1-1.5 hours of Irving, TX


Work Schedule:

Virtual Training: One week, Mon – Fri 8:00 a.m. – 5:00 p.m.

Schedule after training:

Full-time schedules will vary and fall within the following days/hours:
MON/TUES/WED/THU/FRI/SAT/SUN –8:00 a.m. – 8:00 p.m.


MINIMUM REQUIREMENTS:

- High School Diploma or G.E.D.

- Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern

- Some completed college coursework will serve as substitute for work experience

- Must possess English/Spanish bilingual reading/writing skills

Applicants considered must be located within 1-1.5 hours of Irving, TX

- High speed internet access (Minimum 1MB upload speed, 5MB download speed)

- Landline phone or cell phone

- Private workspace or home office free of distractions and outside noise

- Excellent written and verbal communication skills

- Fast learner, ability to maintain an in-depth understanding of the training curriculum

- Excellent PC and internet navigation skills

- Efficient time management skills

PREFERRED QUALIFICATIONS:

- Prior experience in a high-volume call center preferred


All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.
Skills:  
customer service, bilingual, written and verbal communication, PC and internet navigation, time management, call center
Employment type:
  • Full Time
Salary Range: 17.00 USD hourly
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Some College
Experience (year): 1
Job Location: Irving - Texas - USA
Zipcode: 75038
 
Post Date: 05/05/2020
 
 
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