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Job details
 
Company: Liveops
Job Title: Remote, Work from Home Spanish Bilingual Customer Service Representative
Job Category: Customer Service/Support/Call Center
Job description:  
We got what you want, you got what we need!

Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.

Our well-known client is seeking fluent English/Spanish Bilingual Independent Contractors to provide virtual Tax Support services.

As an Independent Contractor, you have flexibility to choose when and where to provide services. Work when it works for you as you are your own self-employed boss!

Opportunity Details:

As an Independent Contractor, you are self-employed and can:
Work from home or any quiet place.
Set your own schedule to work around your life.
Enjoy the freedom and flexibility of being your own boss.


Our Client is looking for Independent Contractors who are comfortable:

Handling inbound calls in both English and Spanish
Conducting inbound and outbound customer service calls with customers.
Providing services independently with little to no supervision.
Quickly assessing customer needs and providing sound solutions.
Providing a high-level of customer service.
Documenting details of all calls and customer interactions.
Managing through multiple systems, programs, and screens simultaneously.

Successful Independent Contractors will have the following skills:

Fluent in English and Spanish
Experience handling inbound and outbound calls
Minimum 1 year of customer service experience
Computer skills including navigating multiple tabs, windows and systems
Basic typing skills
Strong customer service and written skills
Comfortable empathizing and remaining patient with difficult callers

Earning Potential:

As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting customers. Independent Contractors may also receive performance-based pay or other incentives. The peak season talk-time rate is $0.35 per minute. The non-peak season talk-time rate is $0.25 per minute available time.

As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss.

Technology and Certification Requirements
Application and Certification Process:

To become an Independent Contractor the following are required:

Complete an application to Join Liveops Nation, which includes passing a background/credit check
The background/credit check requires a $45 processing fee paid directly to our vendor
View our background and credit check requirements here: https://join.liveops.com/work-from-home/#faqs
Sign an Independent Contractor Agreement
Complete a W9 form
Pass a technical check on computer equipment
Opportunities that you choose may have additional requirements, including certification specific to a program


Certification dates for this opportunity are slated to begin in December, January and February!


Availability:

Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential!

Client's call availability is 7 days a week, 8am-12am ET

Technology Needed for Success:

Please review the Liveops basic technology requirements by clicking the following link:

https://join.liveops.com/work-from-home/#office-requirements

Please note, no landline is required for this opportunity however a USB headset is required.


What’s Next?!

Submit your application today! Once qualified, a member of our team will reach out with next steps!


Get ready to join Liveops Nation!


Liveops is currently accepting applications in the following states: AL, AR, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY
Skills:  
Successful Independent Contractors will have the following skills:

Fluent in English and Spanish
Experience handling inbound and outbound calls
Minimum 1 year of customer service experience
Computer skills including navigating multiple tabs, windows and systems
Basic typing skills
Strong customer service and written skills
Comfortable empathizing and remaining patient with difficult callers
Employment type:
  • Contract
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Phoenix - Arizona - USA
Zipcode: 85001
 
Post Date: 10/31/2019
 
Contact Information
 
Company: Liveops
Contact Name: Liveops
 
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