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Job details
 
Company: ECMC Group/Zenith Education
Job Title: Customer Service Representative
Job Category: Customer Service/Support/Call Center
Job description:  

Job Description

Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping/bringing the loan current.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Makes outbound calls to students and references and counsels them on options to manage student loans and to keep / bring loans to a current status through payment, forbearance or deferment
•Communicates by telephone and/or in writing/e-mail to borrowers to inform them of their responsibilities and the consequences of default
•Receives predictive telephone dialer system transfers and handles them within required measures
•Maintains clear, concise and accurate documentation of borrower accounts, including all contacts made and received
•Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment / deferment options available to borrowers
•Updates loan status on Loan Tracker
•Conducts internet / social media searches to locate new contact information for student loan borrowers
•Participates in work group activities to solve problems or improve processes
•Complies with all ECMC Group Policies
•Performs other duties as assigned

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description is subject to change at any time. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE


Required:

•High School diploma or GED
•1+ year office/business clerical experience


Preferred:

•1+ year working in an office environment
•1+ years experience working in a call center or similar customer service environment
•1+ years experience working in the financial industry including but not limited to student loans, collections and/or banking
•Bilingual in Spanish and English

Skills:  
KNOWLEDGE, SKILLS and ABILITIES

Required:

•Strong attention to detail
•Adaptable to a fast paced and changing work environment


Preferred:

•Ability to handle multiple computer programs
•Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
•Ability to consistently carry out job responsibilities
•Ability to clearly and effectively convey information to individuals
•Demonstrates the ability to analyze, identify and solve problems while using sound judgment. Able to implement solutions to address business issues. Knows who to involve and takes appropriate action
•Ability to anticipate, understand and manage customer expectations and consistent delivery of services


Employment type:
  • Full Time
Salary Range: 16.50 USD hourly
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 1
Job Location: Minneapolis - Minnesota - USA
Zipcode: 55401
 
Post Date: 10/31/2018
 
Contact Information
 
Company: ECMC Group/Zenith Education
Contact Name: ECMC Group/Zenith Education
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
 
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