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Job details
 
Job Title: Customer Service Representative | Spearfish | Part-Time | Base + Bonus
Job Category: Customer Service/Support/Call Center
Job description:  
OVERVIEW:

AimHigher

Here at Mass Markets, we keep things light. We believe our customer service representatives are at their best when they re happy.

This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by resolving their issues and offering them new products and services.

With Mass Markets you ll earn commission on top of your hourly wage and through daily contests and after a year, earn an employee stock contract. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money year over year.

RESPONSIBILITIES:

WHAT IS A CUSTOMER SERVICE REPRESENTATIVE AND WHAT DO THEY DO?

As an entry level Customer Service Representative, you will be answering incoming calls assisting customers with their questions as well as helping to troubleshoot issues they may be havingOnce you have resolved the customer s concerns it time for the fun part sales; you ll be helping uncover any needs they may have and offering new products and servicesSuccess in this job is easy; provide excellent customer services and make sales, show up every day prepared to do your absolute best, and help promote our brand

JUST SOME OF THE THINGS THAT MASS MARKETS OFFERS OUR TEAM MEMEBERS!

Competitive Base Pay and BonusRegular Scheduled Pay IncreasesDaily Contests and IncentivesAccess to Company Perks Site

Advancement OpportunityPositive Team EnvironmentGreat Facilities and Fun Work AtmosphereMonthly Events and Recognition

I enjoy working at Mass Markets because of the amazing people, the contests that give me the opportunity to make extra cash, as well as the support I receive from the AMAZING management here!! :)

-Krystal MacDonald, Spearfish, SD

QUALIFICATIONS:

HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

You enjoy talking to people and helping them resolve any frustrations they may be facingProblem solving gets you excitedYou are money motivated, you like getting paid more for doing moreYou re a quick learner and thrive on changeYou have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customersYou love talking; people even say you should get paid for talking (perfect fit!)

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

Great! Here are the qualifications for a Customer Service Representative:

High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcomeMust have the ability to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast paced environmentHighly reliableMinimum 18 years of agePrevious experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

ABOUT MASS MARKETS

As an Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

On October 1st, 2015, TMone s original founder Anthony Marlowe bought back 100% of TMone, LLC from Enhanced Resource Centers (ERC) and rebranded it Mass Markets to reflect the XaaS vision of the company. Mr. Marlowe started on the phones as a telesales agent for a major Fortune 500 telecommunications company, and turned it into a colorful career. Mass Markets holding company is Marlowe Companies Inc. (MCI, LC), which is a wholly owned Iowa City Capital Partners, LC company. Mass Markets is redefining how cloud-based technology and business process outsourcing meet.

Specifically, Mass Markets is a unique provider of Anything-as-a-Service (XaaS) solutions, and an aggressive mid-market Business Process Outsourcing (BPO) firm with the technological capabilities of the \"big box aka Global BPO's\". Our clients benefit from direct interaction with highly tenured and experienced industry veterans that have successfully serviced a number of the fortune 500 companies. Our sophisticated, innovative, and Managed Service Platform Products (MSPP) solutions are levered to translate client's requirements into operational excellence. Our USA-based facilities and robust information technology capabilities integrate seamlessly with B2B and B2C customer life cycles. We are sales and service experts that thrive on being the top performer for our clients.

Front and back office BPO resource groups all come with battle-tested leadership experience that is unmatched across the highly competitive landscape we operate within. Mass Markets' BPO customers utilize our Infrastructure and Big Database-as-a-Service (BDBaaS) at no additional cost. Mass Markets also uniquely offers Education Software-as-a-Service (ESaaS) models including role-play and immersive simulation training solutions for each engagement where appropriate. Mass Markets enables our clients to tailor different expense models to their exact needs. These include subscription-based, usage-based, per hour, per contact, and market determined pricing for communication services, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) offerings.

Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

Overall, Mass Markets excels at customizing scalable solutions to meet our client's strategic objectives through the development of long term partnerships.

FIND OUT MORE AT or

Associated topics: agent, answer, call center, customer care specialist, customer service representative, phone, representante de servicio al cliente, service, service agent, system support
Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree:
Experience (year): 0
Job Location: Spearfish - SouthDakota - USA
Zipcode: 57783
 
Post Date: 09/23/2017
 
Contact Information
 
Contact Name: MassMarkets
 


 
    

 
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