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Job details
Company: Axis Communications
Job Title: Customer Service Engineer (Call Center) Bilingual/Spanish
Job Category: Customer Service/Support/Call Center
Job description:  
Axis is growing! What is Axis?

Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis, our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.

Are you interested in…
##Working in a fast-paced environment, troubleshooting some of the most advanced network video technology available to the market?
##Providing support for innovative products that make for a smarter, safer world?
##Contributing to an environment that encourages information sharing and out of the box thinking to resolve customer issues more efficiently?
##Adding your current technical knowledge to an already talented team of engineers, while enhancing your own technical skills through regular trainings?
##Working for a company named a Great Place to Work in 2014 and 2015?

Due to our continued growth and success, we have an opening for Spanish speaking Technical Services Engineer to provide support to our customers in Central and South America.

The hours for this position will eventually be determined by the region's business needs but tentatively it is either 8:30 a.m. to 5:00 p.m. (EST) or 10:30 a.m. to 7:00 p.m. (EST).

When applying, please indicate your shift of preference.

What You’ll Do Here…
##Provide the highest quality technical pre-sales and post-sales support for Axis products to Axis end customers, Axis partners and Axis employees. Support is provided via telephone, online helpdesk, and live chat.
##Ensure Customer Cases are documented thoroughly, attention to detail is required
##Qualify product(s) in question for a returned materials authorization
##Complete quarterly management based objectives
##Meet or exceed quarterly statistical goals
##Consistently engage in training and educational initiatives

What We Are Looking For …
##Understanding of computer TCP/IP and networking fundamentals
##Customer focused professionals
##Detailed oriented troubleshooting
##Excellent customer service skills
##Experience with configuring switches, routers and/or disk drives
##Professional and friendly phone etiquette

Physical Demands and Travel…The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
##Employee is occasionally required to lift 20-25 lbs.
##Expected travel time for this position is 10%

What we offer...

Axis offers competitive pay and a great benefits package, including medical, dental, vision, company paid life insurance, 401K and tuition reimbursement. Perks include five-star company events, a fun culture and a casual dress code. Axis is a nationally ranked Great Place to Work and we’re growing fast. Come join the team!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Want to know more about Axis? Then check us out at the following...



What You’ll Need …
##Solid computer understanding
##Knowledge of TCP/IP and Networking Fundamentals
##Call center and/or customer service background
##Bilingual candidates are preferred: English and Spanish

Valued, But Not Required …
##CCTV Installation and/or configurations
##Programming and application design
##Use of phone response tools and/or help desk applications
##Fundamental understanding of Physical Access Control/ Security Systems
Employment type:
  • Full Time
Salary Range: 50000-52000 USD annual
Other Information
Degree: Tech School
Experience (year): 3
Job Location: Bedford - Massachusetts - USA
Zipcode: 01824
Post Date: 08/30/2017
Contact Information
Company: Axis Communications
Contact Name: Axis Communications
Contact E-mail: Send E-Mail Now
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