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Job details
 
Company: PMA Companies
Job Title: Claims Customer Service Representative
Job Category: Customer Service/Support/Call Center
Job Reference: 2627
Job description:  
As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.



Responsibilities:

Provide accurate and timely resolution to claims customer service inquiries
Advise Clients by telephone of status of claims inquiries
Coordinate client follow-ups with appropriate claims adjusters
Provide support and back up assistance to other areas of CSC as needed
Evening shift - 11:45 am to 8:00 pm
Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Skills:  
Previous inbound telephonic customer service experience in a call center environment
Excellent communication and organizational skills
Ability to problem solve and work independently
Attention to detail
Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.
Bilingual REQUIRED
Employment type:
  • Full Time
Salary Range: Unspecified
 
Other Information
 
Degree: High School
Experience (year): 0
Job Location: Allentown - Pennsylvania - USA
Zipcode: 18106
 
Post Date: 03/02/2020
 
Contact Information
 
Company: PMA Companies
Contact Name: PMA Companies
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
 
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