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Job details
 
Company: Eastern Michigan University
Contact Name: Human Resources
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
URL: http://emich.edu/jobs
 
Job Title: Case Manager
Job Category: Management
Job description:  
General Summary:

Assists in the administration of the University's policies and procedures, both informal and formal. Serve as the interface between students and the University. Provide objective and non-biased services that serve to develop a fair and equitable university community. Work directly with students, faculty, and staff and others to provide consultation related to university policies and procedures. Provide assistance within assigned unit to solicit new projects, service, or program opportunities.
Principal Duties and Responsibilities:
Assist with the overall administration of the University's policies and procedures specific to the assigned department

Ensure timely disposition, management and resolution of all cases referred to the assigned department

Help develop and provide programs and training on behavior and appropriate campus citizenship to faculty, hearing board members, students, organizations, and related University constituents.

Consult with students, faculty, and staff; parents and external constituents; police, personnel, and attorneys regarding the application of formal University processes.

Listen to and advise students on interpretations of university policies and procedures, the steps to take to resolve problems informally, and what formal and administrative options are available.

Represent the Department and/or Division on University committees concerned with addressing student issues, campus culture, and University policies and procedures.

Produce notices and or correspondence that are in compliance with minimum due process and/or applicable standards for timeliness, accuracy, and content.

Recommend structures, policy changes, and staffing of related advisory and disciplinary boards, committees and working groups.

Maintain appropriate case records by documenting communications with and regarding student, staff, and/or faculty interactions in the specified student affairs area database.

Ensure adherence to University policies and confirm due process as it relates to institutional protocol.

Provide leadership, training and guidance related to University policies and procedures.

Assist with resolution and prevention of both academic and non-academic concerns. Review and evaluate University policies, protocols, and processes as indicated; make recommendations and lead initiatives for development and improvement as needed.

Keep informed about off-campus issues and legal decisions which impact the Department and/or Division.

Assist in preparation of grant requests to obtain advancement funds for specified student affairs area.

Perform related departmental duties as assigned.

Qualifications:
Knowledge and skills typically acquired through the completion of a Bachelor's Degree in student personnel, higher education administration, counseling, psychology, criminal justice, conflict resolution, or a related field is required.

Knowledge and understanding of applicable laws, regulations, policies, and issues that impact University operations and student experience is required.

Working knowledge of academic administration, including understanding of department and college levels and university community dynamics is required.

Demonstrated ability to handle confidential information and use discretion in sensitive matters is required.

1 year of full-time professional experience in student conduct processes, conflict resolution, dispute resolution or related field in Academic and Student Affairs is preferred.

Strong written and verbal communication skills are required.

Skills in mediation, conflict resolution, student advising or counseling is preferred.

Experience in a higher education setting is preferred.

Experience in case management preferred.


Apply Here: http://www.Click2Apply.net/ydnhpbzqhf

PI93758451

Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Ypsilanti - Michigan - USA
Zipcode: 48197
 
Post Date: 05/04/2016
 
Contact Information
 
Company: Eastern Michigan University
Contact Name: Human Resources
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
 
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