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Job details
 
Company: Touchpoint - A Publicis Health Company
Job Title: Bilingual Inside Sales Representative - Yardley, PA
Job Category: Sales
Job description:  
Bilingual Inside Sales Representative - Yardley, PA

The Inside Sales Representative (ISR) is responsible for engaging health care professionals (HCPs) in telephone conversations to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product and program promotion and maintains a competent level of product, program, and consumer activity knowledge.

Essential Duties/Responsibilities:
Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.
On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned HCP targets in in-depth program discussions to attain individual, territory, and company goals for sales, market share, etc.
Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program
Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.
Create and implement business plans to achieve territory and business sales goals.
Maintain call productivity and metrics that are required by program.
Effectively and persuasively communicate with customers using effective selling, listening, and negotiation skills, proper terminology and approved messaging.
Maintain thorough knowledge of Client product(s) and program.
Verify and complete required data entry in Touchpoint CRM systems, such as details of the target's responses and any follow-through actions.
Listen and respond appropriately to customer needs and questions.
Communicate with the District Manager, team members and Touchpoint Client Services on project's progress, as required.
Create and maintain a positive impression with client and client's customers.
Prepare reports for management as needed.
Fully comply with all laws, regulations, and Publicis Touchpoint Solutions Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
Participate in teleconferences and live (when required) National, regional, and district meetings and training sessions and represent client at National and/or local conventions when applicable.
Perform special projects and assignments and directed by the manager.
Key Working Relationships:
Report to Touchpoint District Manager or Player Coach.
Work closely with other ISRs assigned to the program, Client Services, and members of Touchpoint home office support team from various departments.
Maintain a positive working relationship with customers and client contacts.
Education and Experience:
Bachelor's degree required
2-5 years of experience in a customer service and/or sales required, preferably in inside sales, contact center, B2B, or retail sales environment.
Pharmaceutical experience preferred.
Additional Requirements:
For this position, candidate is required to be fluent in both English and Spanish.

Knowledge, Skills, and Abilities:
Excellent verbal, written, and interpersonal skills
Clear, articulate and grammatically sound speech and professional phone manner.
Strong focus on providing customers with superior support and service.
Ability to learn, understand, and communicate complex information over the phone.
Strong rapport building skills and active listening skills.
Excellent selling, closing, persuasion, and presentation skills.
Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
Must be self-motivated and disciplined.
Good organizational and planning skills, strong attention to detail and accuracy.
Ability to work independently and as a team member.
Flexibility and ability to handle multiple tasks simultaneously.
Must be able to deal with people at all levels inside and outside of the company.
Demonstrated technical aptitude, good typing skills, and working proficiency in MS Word, Outlook, and Excel.
Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client's customers within the parameters of the program.
Key Performance Competencies:
Interpersonal Savvy
Customer Focus
Business Acumen
Driving for Results
Decision Quality
Dealing with Ambiguity
Planning
Motivating others
Skills:  
Excellent verbal, written, and interpersonal skills
Clear, articulate and grammatically sound speech and professional phone manner.
Strong focus on providing customers with superior support and service.
Ability to learn, understand, and communicate complex information over the phone.
Strong rapport building skills and active listening skills.
Excellent selling, closing, persuasion, and presentation skills.
Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
Must be self-motivated and disciplined.
Good organizational and planning skills, strong attention to detail and accuracy.
Ability to work independently and as a team member.
Flexibility and ability to handle multiple tasks simultaneously.
Must be able to deal with people at all levels inside and outside of the company.
Demonstrated technical aptitude, good typing skills, and working proficiency in MS Word, Outlook, and Excel.
Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client's customers within the parameters of the program.
Key Performance Competencies:
Interpersonal Savvy
Customer Focus
Business Acumen
Driving for Results
Decision Quality
Dealing with Ambiguity
Planning
Motivating others
Employment type:
  • Full Time
Salary Range: Unspecified
 
Other Information
 
Degree: Unspecified
Experience (year): 0
Job Location: Yardley - Pennsylvania - USA
Zipcode: 19067
 
Post Date: 08/16/2017
 
Contact Information
 
Company: Touchpoint - A Publicis Health Company
Contact Name: Jillian
 
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