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Job details
 
Company: Dart Container Corporation
Job Title: Bilingual Customer Service Representative
Job Category: Administrative/Office/Clerical
Job Reference: 83372
Job description:  
Our Bilingual Customer Service Representative provides exceptional customer service for customers located in Mexico through the timely and accurate entering and reviewing of orders and responding to and resolving customer related issues.

Day to Day Role:

Receive, expedite and follow up on customer orders, returns, credit memos, debit memos, and failed invoices for an assigned geographic region
Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary
Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to our invoicing
Communicate with customers, sales force, and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
Process Competitive Activity Reports and accurately maintain customer specific pricing information
Understand and interpret customer needs and wants; may regularly experience demanding customers
Prioritize work in order of importance and manage deadlines to meet the needs of the customer
Work closely with the Graphics Department to process custom print orders
Work closely with the Master Data Department to keep customer information updated and accurate
Core Skills and Qualifications:

The ideal candidate must possess all of the following:

High School diploma or equivalent
Requires excellent verbal and written skills in both Spanish and English, necessary for communication with internal and external customers; verbal skills to include a pleasant phone demeanor
Six (6) months experience in a customer service field
Ability to prepare outlines, reports, letters, and any other supplemental materials in a clear and concise, professional manner
Strong attention to detail and accuracy
Ability to work independently, multi-task, and make sound decisions without immediate supervision
Must be able to stay focused and engaged in a work environment that is open and active
Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
Ability to exhibit creativity and flexibility in solving customer problems
Experience using Microsoft Office
Preferred Skills and Qualifications:

Data entry experience
SAP experience


Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.



If you experience difficulty applying online, you may call (800) 545-3278Call: (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.





Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.


https://www.dartcontainer.com/eeoaa?
Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Unspecified
Experience (year): 1
Job Location: Mason - Michigan - USA
Zipcode: 48854
 
Post Date: 04/09/2019
 
Contact Information
 
Company: Dart Container Corporation
 
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