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Labcorp is seeking an energetic and passionate customer service focused individual who seeks alternative solutions to challenging patient billing issues. The Bilingual Customer Service Representative will answer 100-120 inbound calls per day from patients, doctor’s office and private insurance carriers; collect payments from patients for outstanding balances; routinely utilize multiple resources to resolve patient inquires while on the phone and while working correspondence; maintain telephone statistics and collection goals; and routinely process correspondence received from patients who are inquiring or have questions about their laboratory services.
• Ability to read and speak the Spanish language fluently is required
• A high school diploma or equivalent with 1-3 years of applicable experience is required
• Previous call center experience is preferred
• Prior experience in medical billing and call center experience is a plus
• Ability to become proficient with processes within 90 days after completing a structured training program is required