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Job details
Company: Navient Solutions LLC
Job Title: Bilingual Customer Care Specialist
Job Category: Customer Service/Support/Call Center
Job description:  
Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

Opportunity to join our team as a Bilingual Customer Care Specialist in our training class starting on Monday February 24th in our Fishers location!

We are committed to providing expert guidance to our clients and customers on their journey to financial success! Navient team members bring passion, commitment, and integrity to our business. We drive results and foster the innovation that makes us an industry leader. Choose Navient as the next step in your career! Be proud of where you work, be proud of your career - join Navient!

As a Bilingual Customer Care Specialist, the pay is $13.22 per hour plus a bilingual differential of $1.00 an hour after successfully completing training and the assessment with benefits starting the 1st of the month after you are hired! Some of which include:

Eligibility for monthly performance bonus
3 weeks of PTO (increases to 4 weeks after just 1 year of service)
Medical, dental, vision
401K (plus employer match)
Tuition Reimbursement
On-Site Fitness Center
Business casual environment
Optional pet insurance
Local employee discounts
The Bilingual Customer Care Specialist is responsible for providing quality customer service and account resolution to customers, endorsers, and co-makers via incoming or outgoing phone calls. This position may also utilize approved resources and internet sites to obtain location/contact information for consumers. A goal of the specialist is to answer inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment options and deferment options.


First 4 weeks is paid training - hours; M-F 8:00 am-5:00 pm
Ability to work overtime as needed
Shift is one of the three below. The business will advise shift assigned during training. Shift will begin approximately when training is over.

Mon - Tues: 12:00 pm - 9:00 pm; Wed - Fri: 8:00 am - 5:00 pm; one Saturday per month from 8 am - noon
Mon, Tues, Fri: 8:00 am - 5:00 pm; Wed - Thurs: 12:00 pm - 9:00 pm; one Saturday per month from 8 am - noon
Mon, Fri: 12:00 pm - 9:00 pm; Tuesday- Thursday: 8:00 am- 5:00 pm

Six months to one year customer service or collections experience or 2 year or 4 year degree
MUST be bilingual (English/Spanish)
Training will be the first 4 weeks and is mandatory from 8:00am - 5:00pm Monday through Friday
Must have excellent PC skills and ability to operate in a business environment
Ability to handle high volume of calls in a stressful, fast paced environment
Must communicate in a clear and concise manner
Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given
Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received
Demonstrated ability to maintain professional conduct in a business environment
Ability to work effectively in a team, people, and results oriented environment
Excellent verbal communications skills, including the ability to express complex concepts clearly and concisely using proper grammar
Ability to handle difficult or irate customers professionally and calmly
Effective listening and negotiation skills
Well-organized with ability to set and execute on priorities
Excellent typing skills and knowledge of PC applications with ability to work with multiple screens and interfaces
Ability be flexible with scheduled work hours
Must develop and maintain an in-depth understanding of student loan servicing processing
Position requires extensive use of computer
Ability to sit in one place for long periods of time
Must be able to obtain 5C level security clearance (facilitated during new hire process)
This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. citizenship.

Student lending, banking, or financial aid
Call center experience a plus
Employment type:
  • Full Time
Salary Range: 13.22 USD hourly
Job Link: You must first register to view this information.
Other Information
Degree: High School
Experience (year): 0
Job Location: Fishers - Indiana - USA
Zipcode: 46037
Post Date: 01/30/2020
Contact Information
Company: Navient Solutions LLC
Contact Phone: You must first register to view this information.
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