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Job details
Company: OceanX LLC
Job Title: Bilingual Call Center Agent
Job Category: Customer Service/Support/Call Center
Job Reference: 2017-1033
Job description:  
NEWSFLASH!! Drop in today - interviewing daily from 9-3, Mon-Fri. NO NEED TO SCHEDULE!


Working under the direct supervision of an OceanX Supervisor, Agents answer inbound customer service calls responding to requests in a courteous, helpful, and efficient manner. Must effectively attempt to save cancelling customers while fostering optimal customer relations.

Looking for the best and brightest to add to our highly motivated team here in Arden, NC, the successful candidate will have an enthusiastic and outgoing personality that is able to communicate effectively in oral and written expression via the English and Spanish language.

This is a full-time, hourly (non-exempt) position.


• Answers incoming telephone calls for specified product line(s).

• Addresses customer issues and provides effective problem resolution.

• Maintains customer retention percentages for various product lines by “saving” the sale.

• Accurately and reliably provides timely information to customer regarding general inquiries, billing, product information, cancellations, instructions, and recommendations.

• Accurately and reliably processes customer order / changes (to include re-orders and replacements) according to established departmental policies and procedures.

• Obtains and documents management approvals to process non-routine customer transactions.

• Accurately and reliably provides timely feedback to Supervisor regarding service failure or customer concerns that were not resolved.

• Reviews product material to gain familiarity with assigned product line, pricing, delivery schedules, promotional offerings, and other pertinent product information.

• Enters appropriate transaction/disposition code for each call.

• Uses OceanX or client-specific Order Entry/Fulfillment system via a computer to create, access and update customer records.

• Meets call center specific performance metrics such as talk time, quality, etc.

• Maintains regular and reliable attendance.


• High school diploma or GED required.

• Typing speed of 30 words per minute required, 45 wpm preferred.

• Working knowledge and proficiency in using Personal Computers (PC specific, not MAC) including the skills necessary to understand and communicate with computers (hardware and software basics, file management and computer networks). Experience with Microsoft Office (i.e., Word, Excel, Outlook, etc.) preferred.

• Excellent verbal, written and interpersonal communication skills.

• Ability to add, subtract, multiply, divide and apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions.

• Ability to type and/or manipulate computer screens and carry on a conversation at the same time.

• Excellent verbal, written and interpersonal communication skills via the Spanish language required.


• Previous customer service or prior work experience dealing with the public required.

• Experience in call center environment preferred.

Wage: $11.00 - $13.00 p/hr. DOE (Includes $1.00 Bilingual Premium)

Shift premium pay for evenings ($.50) and weekends ($.25).


•401 (k)

•Medical, Dental and Vision Insurance

•Company Paid Life and AD&D Insurance

•6 Paid Holidays & 3 Floater Days

•Flexible Spending Program

•Paid Time Off

•Tuition Assistance

•Employee Anniversary Recognition

•Weekly Visiting Food Truck Vendors

•AND Paid Training

OceanX also offers candidates the option for professional growth within the company via our Career Path opportunities, offering stability and longevity in an ever-changing job market.

How to Apply:

If you would like to be considered for this position, we encourage you to file an application today via the "Apply Now" button below. Or apply directly thru our website via the following URL: www.oceanx.com/careers

Or, apply to this job in person. Interviewing daily from 9-3, Mon-Fri. NO NEED TO SCHEDULE! We are conveniently located at 1845 Brevard Road, Arden NC 28704.

OceanX requires successful results of employment verifications and background checks as part of any conditional offer.

Thank you for your interest in a career with OceanX. An excellent opportunity awaits you!

Must be Bilingual (English/Spanish)
Employment type:
  • Full Time
Salary Range: 11.00-13.00 USD hourly
Job Link: You must first register to view this information.
Other Information
Degree: High School
Experience (year): 0
Job Location: Arden - North Carolina - USA
Zipcode: 28704
Post Date: 05/04/2017
Contact Information
Company: OceanX LLC
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