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Job details
 
Company: Apple Inc.
Contact Name: Apple Inc.
URL: http://www.apple.com
 
Job Title: AppleCare Customer Relations Advisor - Austin Site
Job Category: Management
Job Reference: 113779167
Job description:  
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help resolve issues, but also provide an incredible customer experience. If this sounds like you, you could be the next AppleCare Customer Relations Advisor. We’re committed to helping employees explore their potential.

This position is located on site in Austin, TX.

Description:
We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Customer Relations Advisor, you’ll be communicating official positioning on company issues, identifying and escalating emerging product or customer dissatisfaction issues, identifying opportunities for operational improvements and suggesting improvement strategies. You’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.
Skills:  
Key Qualifications:
•Minimum 2 years experience troubleshooting customer queries via phone, e-mail, chat, and/or in person
•Passion for customer service and ownership of the customer experience including comprehensive issue resolution
•Able to effectively tailor communication and style to differing audiences
•Able to self manage and work independently in a fast-paced, constantly changing environment
•Thrives on a team where expertise is shared and feedback is welcomed
•Effective time management including ability to multi-task, organize and prioritize
•Able to research and analyze information across multiple tools while talking with customers

Additional Requirements:
Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends
Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and background check
Successful completion of initial training
Able to meet minimum typing speed of 40 WPM while talking with customers

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: Bachelors
Experience (year): 2
Job Location: Austin - Texas - USA
Zipcode: 78735
 
Post Date: 05/18/2018
 
Contact Information
 
Company: Apple Inc.
Contact Name: Apple Inc.
 


 
       

 
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