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Job details
 
Company: Kaiser Permanente Washington Region
Job Title: Administrative/HR Service Center Specialists
Job Category: Administrative/Office/Clerical
Job description:  
HR Service Center Specialist-170407
Administrative Specialist C-170406

Kaiser Permanente Washington, headquartered in Seattle, Washington, provides and coordinates complete health care services for more than 650,000 members through 26 medical centers. Founded in 1947, Kaiser Permanente Washington existed for nearly 70 years as Group Health Cooperative, a regional nonprofit which gained national recognition for medical quality, disease prevention, and evidence-based treatments. Kaiser Permanente welcomed Group Health, its medical centers and members, into the Kaiser Permanente family in 2017 creating Kaiser Permanente's eighth region. Kaiser Permanente of Washington is a total health organization comprising Kaiser Foundation Health Plan of Washington, and the Washington Permanente Medical Group, P.C., formerly Group Health Physicians, an independent medical group that features more than 1,000 physicians.

HR Service Center Specialist-170407 description:

We are looking for a skilled problem solver to join our team as a HR Service Center Specialist. We need an enthusiastic individual who can listen, respond and resolve questions from employees or managers regarding benefits, retirement, employee relations and compensation matters. The successful candidate for this role will have a strong command for customer service, time management and organizational skills and an ability to offer quick and accurate assistance to employee regarding inquiries received.


Description Summary:

Responsible for the day to day administration of the HR Service Center workflow and coverage. Assists in scheduling and coordinating the work of the team and meetings. Answers incoming calls providing resolution of initial and escalated complaints and inquiries, escalating to management or other HR functional areas as needed. Assists HR Service Center leader in developing standard work, service level agreements and key performance indicators for all areas of the department using Lean principles. Responsible for resolution of complex HR issues related to HR/HRSC programs, benefits, employee relations, compensation. Conduct research of issues as appropriate and provide resolution according to service level agreement. Provide project management and administrative support for the projects and programs within the HR Service Center. Performs system administration duties for the Newhire, Position Code, Job Changes, and Termination/Unemployment

databases.



This position is ideal for someone who wants to explore and advance their career in Human Resources.



Hours of operation: Variable Monday thru Friday 7a-7p; Saturday 9a-12p



Qualifications


Education
Minimum Education Requirements
High School Diploma/GED

Preferred Education
Bachelors Degree or equivalent combination of education and experience.



Knowledge/Skills
Minimum Knowledge/Skills Requirements
Program management skills including timelines, scope and team management. Verbal and written customer service skills Microsoft Excel and Word user

Preferred Knowledge/Skills
Intermediate HR module ERP experience. Crystal report writing. Advanced Microsoft Excel user. Intermediate Microsoft Access user.



Experience
Minimum Experience Requirements
3 years Human Resources and or customer service experience (experience may be concurrent).

Preferred Experience
5 years Human Resources; customer service; supervisory; or general HR experience (experience may be concurrent).

License/Certifications
Minimum License/Certifications Requirements
None Required

Preferred License/Certifications
At time of hire PHR Certification.

Job: Human Resources

Organization: Human Resources

Primary Location: WA - Seattle-Tukwila-Administrative South Building

Bargaining unit: WWA Admin Exempt (non-union)

FTE: 1

Schedule: Full-time

Shift: Day Job

Days of shift: M-Sat

Hours of shift: 7:00 am-7:00 pm (M-F) Sat 9:00 am - 12:00 noon

Travel: No

Administrative Specialist C-170406 description:

Provides advanced administrative support associated with office operations. Performs a variety of complex administrative duties such as word processing, managing calendars, compiling reports, filing and answering telephones in a complex departmental environment. Requires a higher level of knowledge and in-depth understanding of complex and confidential departmental information. Receives no instructions on routine work, general instructions on new projects. This level requires a minimum of 5 years of job-related experience and initiative and the use of independent judgment and discretion in non-routine matters.



Qualifications


Education
Minimum Education Requirements
High School Diploma/GED

Preferred Education
Some College Advanced education courses.



Knowledge/Skills
Minimum Knowledge/Skills Requirements
Intermediate writing and math skills. Customer service and communication skills. Initiative, discretion and analytical ability. Proficiency with software used by the department. Typing: 55 WPM. Skills testing as appropriate.

Preferred Knowledge/Skills
Unspecified



Experience
Minimum Experience Requirements
5 years administrative or comparable experience. Experience with project planning and coordination.

Preferred Experience
Unspecified

License/Certifications
Minimum License/Certifications Requirements
None Required

Preferred License/Certifications
None Required

Job: Administrative/Clerical Support

Organization: Human Resources

Primary Location: WA - Seattle-Tukwila-Administrative South Building

Bargaining unit: WWA Admin NonExempt (non-union)

FTE: 1

Schedule: Full-time

Shift: Day Job

Days of shift: M-F

Hours of shift: 8:00-5:00

Travel: No

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Skills:  
Employment type:
  • Full Time
Salary Range: Unspecified
Job Link: You must first register to view this information.
 
Other Information
 
Degree: High School
Experience (year): 3
Job Location: Tukwila - Washington - USA
Zipcode: 98168
 
Post Date: 03/22/2017
 
Contact Information
 
Company: Kaiser Permanente Washington Region
Contact Name: Kaiser Permanente Washington Region
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
 
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