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Job details
Company: City of Plano
Job Title: 9-1-1 Call Taker - Police / Fire / EMS Dispatcher
Job Category: Government/Social
Job description:  
Come to work for the best 9-1-1 Dispatch Center in Texas!

The City of Plano, TX Public Safety Communications department is a state-of-the-art facility with a focus on technology, safety, and professionalism. We are accredited through the Commission on Accreditation for Law Enforcement Agencies and we are looking for new members of our team. We offer a competitive salary, a training program second-to-none, and the opportunity to help someone each and every day that you come to work! This job posting will be open through February 29th, 2016, but may close without notice if all positions are filled. Base starting salary is $17.11 per hour.

All applications must be completed on-line at
9-1-1 Calltaker / Police / Fire / EMS Dispatcher

Incumbents will initially be trained to answer incoming non-emergency and 9-1-1 calls for service. This includes accurately entering calls for service via a Computer Aided Dispatch system and being able to control stressful situations in a calm and concise manner while performing multiple tasks. Calltaker training also includes radio dispatching of Animal Services personnel and various other customer service oriented tasks. Additional training shall include being trained on at least two out of the three following radio dispatch disciplines: Police Dispatch, Fire Dispatch, Police Information Radio (NCIC), depending on department need and training schedule. Dispatch positions include, but are not limited to, all of the duties of Calltaker training, dispatching and maintaining accurate status of emergency responders, conducting computer searches through various local, state and national databases, initiating the City’s emergency warning system, and monitoring multiple radio channels.
• Answers telephone calls made to 9-1-1 emergency and non-emergency phone lines to determine if the call requires Police, Fire, or other agency response. Provides appropriate information or assistance as required by the nature of the call.
• Utilizes technical software applications for call answering, entering, assigning, and announcing via radio equipment. Utilizes mapping technologies from phone equipment and Computer Aided Dispatch (CAD) to ensure calls are entered timely and accurately.
• Prioritizes and dispatches appropriate resources for police and fire operations. Refers reports and/or complaints to either agency by trunked radio or telephone. Provides supplemental information to police and fire staff as needed.
• Maintains status of on-duty sworn and non-sworn staff from Police, Fire, criminal investigation, and CSI, using numerous radio talk groups. Monitors on-call lists throughout the city and makes appropriate notifications to off-duty and/or on-call staff as required.
• Coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance. Coordinates mutual aid requests as required and implements automatic assistance agreements with applicable agencies.
• Documents updates and/or changes in the computer-aided dispatch system as required.
• After EMD (Emergency Medical Dispatcher) certified, provides pre-arrival medical instructions to citizens on the telephone in life or death situations before paramedics arrive at the location; relays patient status as needed and/or relays advice among the caller and responding units per National Academy of Emergency Medical Dispatch NAEMD) protocols.
• Conducts computer searches through local, state, and national databases for possible wanted persons or stolen property, and provides information to the requesting officer. Confirms stolen property or wanted/missing persons, enters data into TCIC/NCIC as requested, and sends and receives teletypes. Maintains the city’s court case database with updated records for arrests or credit card payments.
• Compiles and enters data for various daily reports required by the department and records information in computer systems maintained for police and fire staff. Documents problems, changes form for input to data base, and ensures information is updated and equipment is properly working at all times.
• Implements the emergency management procedures for Emergency Management and Homeland Security through the cable television network, and sets off emergency sirens for city disasters and/or tests for Emergency Broadcast System. Notifies persons/agencies appropriate for the situation using emergency notification systems.
• Assists with training and/or crossing-training of other employees.
• Monitors emergency equipment such as the radio alarms, crime fighting technologies, weather monitors, security cameras, and inter-city police/fire radio frequencies.
• Performs duties required by accreditation process.

• Working knowledge of data entry procedures, Computer Aided Dispatch (CAD) methods, and knowledge of telephone skills as related to multi-function telephone system or PBX boards.
• Related experience responding to emergency calls is preferred.
• Effective verbal and written communication skills.
• Ability to learn the practices and procedures used by the police and fire departments and to ascertain the differences between civil and criminal law.
• Ability to effectively utilize maps and other resource materials.
• Ability to effectively multi-task during high levels of activities and to control stressful emergency situations calmly and concisely.
• Ability to acquire and maintain a working knowledge of city streets, geography, boundaries, thoroughfares, landmarks, businesses, and locations of police and fire stations and districts.
• Ability to learn to accurately enter, retrieve, and compile data from a variety of databases.
• Ability to type 3400 keystrokes per hour using computer/PC system utilizing Windows-based programs.
• Ability to learn and effectively use multi-function telephone equipment and systems.
• Must be able to make critical and expedient decisions within established guidelines.
• Ability to successfully complete required training, to obtain required certifications, and to maintain required average compliance scores in key performance areas.
• Minimum of 18 years of age.
• One year experience in a customer service environment.
• One year experience in a multi-task environment.
• Computer skills using Windows-based programs and data entry or word processing experience.
• Knowledge of telephone skills as related to a multi-function phone or PBX system.
• Ability to type a minimum 3400 keystrokes per hour.
• Availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed.
• High school diploma or GED.

• Competitive Compensation Plan
• Annual Performance Reviews
• Longevity Pay

• Employee and City contribution to the Texas Municipal Retirement System
• City Contribution to a Retirement Security Plan
• 20-year Retirement Regardless of Age

• Comprehensive Medical, Dental, and Prescription Drug Benefits
• Voluntary Vision Plan, Voluntary Hospital Gap Plan

• City Provided Group Life Coverage and Optional Additional Life Insurance

• Three Weeks Paid Vacation and Nine Paid City Holidays
• Three Weeks Paid Sick Leave and Bereavement Leave
• Military Leave and Administrative Absence with Pay

• Deferred Compensation Program
• Flexible Spending Account Program
• College Tuition Reimbursement Program
• Employee Assistance Program
• Long Term Disability Insurance

All applications must be completed on-line at

Further details of City of Plano benefits can be found at

Employment type:
  • Full Time
Salary Range: 35, 601 USD annual
Other Information
Degree: High School
Experience (year): 1
Job Location: Plano - Texas - USA
Zipcode: 75074
Post Date: 02/01/2016
Contact Information
Company: City of Plano
Contact Name: City of Plano
Contact E-mail: Send E-Mail Now
Contact Phone: You must first register to view this information.
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